J Band’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days.  

Shipments or deliveries do not occur on weekends or holidays. If we are experiencing a high volume of orders, please allow 3-5 days for processing. You will be notified of such delays via email.  

Shipment confirmation, order tracking, and delivery estimates

Tracking numbers will be provided as soon as an order ships. Depending on the chosen shipping method you can expect your order to arrive within 2-5 business days. Keep in mind that ALL carriers have lifted their guaranteed delivery time frames. Therefore, your order can take longer than anticipated. Please be sure to keep up with your tracking number for updates. All packages require signature, but some carriers are not enforcing signature to practice social distancing. If you see that a package shows delivered and you did not sign for it, please check your surrounding areas as they may have placed the package in a discreet area.

Customs, duties, and taxes

J Band is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: J Band is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.